Contact
Contact CryptoIBAN: a person answers
A question before opening an account, a transaction to check, a complaint? Contact us in English or French: a person replies within 24 business hours.
Form
Write to us
Choose the topic closest to your request and give us the useful context: for a transaction, its date, amount and reference.
- A reply within 24 business hours
- A person answers, in English or French
- Your message is only used to reply to you
Want to open an account? No need to write to us: it opens online, straight away.
Open an account
Message received
Thank you. A person will reply by email within 24 business hours.
Other routes
The right path for your request
-
Help centre
Opening, transfers, deposits, fees, tax: your answer may already be in the help centre, searchable by keyword.
-
IBAN request
To open an account, there is no need to write to us: the “Open an account” button at the top of every page creates your login in a minute; you then complete your application online.
-
Complaints
A dedicated procedure, at no cost to you, with remedies if our answer does not satisfy you: it is all set out on the complaints page.
-
Service status
Website or simulator unavailable? The service status page shows, checked live, whether an incident is under way.
FAQ
Your questions about contacting us
How soon will I get a reply?
Within 24 business hours, from a person on our team, not a bot. A precise message with the useful context helps us answer in one go.
Which languages can I write in?
English or French: our support team works in both. Write in whichever comes more naturally to you, and we reply in the same language.
What should I include in my message?
The email address of your account and, for a transaction, its date, amount and reference, or the asset, the network and the transaction ID if it is a deposit. Never send your recovery phrase, your passwords or your codes: we never ask for them.
I have submitted my application: when will I hear back?
Enter your first and last name, then make an initial deposit of at least $500. Your IBAN is usable once the payment is confirmed. For help with a payment, open Support from your account.
How do I file a complaint?
Select the “Complaint” topic and set out the facts, the dates, the amounts concerned and what you expect. It costs you nothing; the steps, response times and possible remedies are detailed on the complaints page.
How do I exercise my rights over my data?
Write to us through this form and state your request: access, correction, deletion, restriction, objection or portability. Our privacy policy describes the data we process and how long we keep it.
Press, partnerships, job applications: who should I write to?
Use this same form and choose the “Press”, “Partnership” or “Job application” topic. Journalists will also find our company descriptions and media kit on the press page.